Terms of Service

1.1 What we provide. 派宝 is an AI digital-workforce platform for exporters and cross-border businesses, delivered over the internet as software-as-a-service. Core capabilities include:

• AI sales reception and follow-up across WhatsApp, Telegram and email;
• Lead generation and qualification, cold-email and reply drafting;
• Content and marketing tooling: multilingual copy, social and industry content;
• A unified inbox and customer records across channels;
• One-off digital products such as whitepapers and reports;
• Enterprise services (consulting, website build, managed operations) delivered under a separate commercial contract.

1.2 Nature of the Service. The Service is an intangible digital product. Access is provisioned, or the product delivered, immediately upon confirmation of payment. Because of that immediate delivery, refunds are subject to the specific rules in Section 7.

1.3 Dependence on AI providers. Parts of the Service rely on third-party model providers including OpenAI, Anthropic, Google and DeepSeek. Performance and availability may be affected by their operational status. We will notify you promptly of any material disruption.

1.4 Third-party platforms. Some features operate through third-party messaging platforms (such as WhatsApp, Telegram and email providers). Those platforms are operated independently, and their availability, rules and policy changes are outside our control. You are responsible for ensuring your use complies with each platform's terms; you bear the consequences if your account there is restricted because of your breach of their rules.

1.5 Changes to the Service. We may adjust, add or retire features. Where a change materially affects a paid plan, we will give notice under Section 15.

2.1 Eligibility. An account is required. You must be at least 18 and have full legal capacity. The Service is intended for businesses and professional users, not for minors.

2.2 Account information. You agree to provide accurate, complete and current registration details, including a valid billing email, and to keep them up to date. You bear the consequences of undelivered notices or service interruption caused by inaccurate or outdated details.

2.3 Account security. You are responsible for safeguarding your credentials and for all activity under your account. Do not share credentials with any third party. Contact us at [email protected] immediately if you suspect unauthorised use.

2.4 Business accounts. If you register for a company or organisation, you represent that you are authorised to accept these Terms on its behalf, and that entity is jointly responsible with you.

2.5 Restrictions. We may decline service to parties subject to applicable sanctions, to parties previously terminated for breach of these Terms, and to anyone legally barred from using the Service.

3.1 Types of charge. The Service is sold in three forms, as shown on the relevant purchase and checkout pages:

• Subscription plans, billed monthly or per period, giving access to the stated features and quota;
• One-off digital products such as whitepapers and reports, unlocked immediately on payment;
• Enterprise services governed by a separate order form or commercial contract, which prevails over these Terms where the two conflict.

3.2 Features and pricing. Features, quotas and prices are those shown on the purchase page. We may change them; price changes follow Section 4.4 and never affect a period you have already paid for.

4.1 Payment channels. We collect payment through licensed third-party payment providers, including WeChat Pay and international card channels for overseas customers. We never see or store your full card number; card data is handled exclusively by PCI-DSS compliant payment processors.

4.2 Payment authorisation. Confirming an order at checkout authorises us, or the payment provider collecting on our behalf, to charge the amount shown on that order.

4.3 Automatic renewal. By default, QR-code payments are single charges and do not renew automatically. A plan renews automatically only where the checkout page clearly labels it as auto-renewing and you separately confirm it; that authorisation continues until you cancel under Section 5. Annual auto-renewing plans receive an email reminder before each renewal.

4.4 Price changes. A price change applies only to billing periods beginning after it takes effect. We will give at least 14 days' notice by email, and you may cancel before it takes effect if you do not accept the new price.

4.5 Taxes. Unless stated otherwise, displayed prices exclude applicable taxes. Where required by law we will issue invoices and collect and remit the relevant taxes. Invoice details can be submitted from your account.

4.6 Overdue amounts. If a charge fails or an account falls into arrears, we may suspend the paid features after reminding you, until payment is settled.

5.1 How to cancel. You may cancel at any time from your account settings, or by emailing [email protected] from your registered address. We send a cancellation confirmation within one business day.

5.2 Effect of cancellation.

• Your subscription stays active until the end of the period you have already paid for;
• No further period is charged (and any auto-renewal authorisation ends at the same time);
• Cancellation does not by itself trigger a refund — refunds are governed by Section 7;
• Account data is retained for 30 days after cancellation and is then deleted or anonymised under the Privacy Policy, except where the law requires retention.

5.3 Account closure. You may request closure of your account at [email protected]. Data in a closed account is handled under the Privacy Policy and cannot be restored.

6.1 Lawful use. You may use the Service only for lawful business purposes, in compliance with applicable law, third-party platform rules, and payment-channel and card-scheme rules.

6.2 Prohibited use. You must not use the Service to:

• Generate or distribute unlawful, false, defamatory, harassing, fraudulent or infringing content;
• Create or distribute deepfakes, impersonate real people or organisations, or mislead others about the origin or authenticity of content;
• Send bulk marketing that breaches anti-spam law or third-party platform rules;
• Generate content that sexualises minors or otherwise breaches child-protection law;
• Build malware, phishing content or attack tooling;
• Infringe the intellectual property, trade secrets or personal-information rights of any third party;
• Circumvent, break or interfere with the Service's security controls, quotas or billing;
• Resell, sublicense or otherwise provide third parties with access to the Service without our prior written consent.

6.3 AI-specific restrictions. Given the AI nature of the Service, you must not:

• Use inputs, outputs, model responses or derived data to train, fine-tune, distil or benchmark any AI or machine-learning model that competes with the Service;
• Systematically scrape or harvest model outputs at scale for purposes beyond your own authorised use;
• Present AI-generated content as the opinion of a licensed professional (such as a doctor, lawyer or financial adviser) where doing so could cause harm.

6.4 Your data responsibilities. You must have a lawful basis (including any necessary consent or authorisation) for the customer records and communications you process through the Service. You determine how that data is processed; we process it on your instructions.

7.1 General rule. Because the Service is an immediately delivered digital product, fees are generally non-refundable except in the cases below and where the law requires otherwise.

7.2 Refundable cases.

• First-order 7-day guarantee: a first-time subscriber may request a full refund within 7 days of the first charge, provided usage in that period has not exceeded 20% of the plan quota;
• Duplicate or incorrect charges: any duplicate or excess amount caused by a billing or system error is refunded in full;
• Unauthorised charges: refunded in full once verified;
• Major outage: where the Service is continuously unavailable for more than 72 hours due to causes attributable to us, you may choose a pro-rata refund or an equivalent extension;
• Statutory rights: any right of withdrawal or refund granted by applicable law (such as the 14-day cooling-off period for EU/UK consumers) is unaffected.

7.3 Non-refundable cases.

• Subscription periods already used (other than under 7.2);
• One-off digital content already unlocked or downloaded — under Article 25 of the PRC Consumer Rights Protection Law, digital goods delivered online are not subject to the seven-day no-reason return right;
• Accounts suspended or terminated for breach of these Terms or the prohibited-use rules;
• Change of mind, no longer needing the Service, or problems caused by your own device, network or a third-party platform;
• Services or entitlements that have already expired.

7.4 How to claim. Email [email protected] from your registered address with your account email, order number, purchase date, the reason and any supporting evidence. We acknowledge within 2 business days and give a decision within 10 business days. Approved refunds are returned via the original payment method, typically arriving in 5–10 business days depending on the channel.

7.5 The full rules are set out on the Refund Policy page at https://paibao.ai/en/refund-policy , which forms part of these Terms.

8.1 If you believe a charge is wrong, contact [email protected] before raising a chargeback with your bank or payment platform. We reply within 2 business days and resolve confirmed billing errors within 5 business days.

8.2 Where a chargeback is raised without contacting us first, we may suspend the account until the dispute is resolved.

9.1 Our rights. The Service and its software, interfaces, documentation, trademarks and brand assets belong to us or our licensors. These Terms transfer no such rights; they grant you a non-exclusive, non-transferable right to use the Service during your paid term.

9.2 Your inputs. Content you submit to the Service ("Input") remains yours or its rightful owner's. You grant us a limited, non-exclusive licence to use it solely to provide and maintain the Service for you.

9.3 No training on your data. We do not use your Input to train our own or any third party's general AI models without your explicit consent.

9.4 Outputs. Subject to your compliance with these Terms, content generated from your Input ("Output") belongs to you and may be used for any purpose permitted by Section 6.

9.5 Accuracy of Output. AI-generated content may be wrong, incomplete or out of date, and different users may receive similar output. You are responsible for reviewing and verifying Output before relying on it.

10.1 Your use of the Service is also governed by our Privacy Policy, which explains what we collect, how we use and share it, and the rights you have. It is published at https://paibao.ai/en/privacy-policy .

10.2 Card data is handled exclusively by PCI-DSS compliant third-party payment processors and is not stored on our servers.

10.3 We apply industry-standard technical and organisational measures to protect data; details are in the Privacy Policy.

11.1 The Service is provided "as is" and "as available". To the maximum extent permitted by law we make no warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or the accuracy, completeness or commercial effect of AI output.

AI content disclaimer: output from the Service may be inaccurate, incomplete or out of date, and is not legal, medical, financial, tax or other professional advice. Verify with a qualified professional before acting on it.

11.2 We do not warrant that the Service will be uninterrupted or error-free, and we are not responsible for outages or policy changes at third-party platforms, model providers or network operators.

11.3 We make no promise or guarantee as to the business results you achieve using the Service, including deal volume, reply rates or lead generation.

12.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential or punitive damages, or for lost profits, lost business opportunities, data loss or loss of goodwill.

12.2 Liability cap. Our total aggregate liability under these Terms and in connection with the Service is limited to the amount you actually paid us for the Service in the 12 months preceding the event giving rise to the claim.

12.3 These limits do not apply to liability that cannot be excluded or limited by law, including personal injury caused by wilful misconduct or gross negligence.

13.1 Our rights. We may suspend or terminate the Service, proportionate to the circumstances, and reserve our other remedies, where:

• You materially breach these Terms, in particular the prohibited-use rules in Section 6;
• Your use appears fraudulent or abusive, or harms other users or the system;
• You fail to pay amounts due after a reminder;
• Law, a regulator, a payment channel or a third-party platform requires it.

13.2 Process. Other than in urgent or serious cases, we will normally notify you first and allow a reasonable period to remedy the breach. Fees already paid are not refunded where termination results from your breach, and you remain liable for the loss caused to us.

13.3 Termination without your breach. If we terminate the Service where you are not in breach, we refund the unused portion of prepaid fees on a pro-rata basis.

13.4 Your rights. You may cancel or close your account at any time under Section 5.

13.5 Survival. Provisions on intellectual property, disclaimers, limitation of liability, dispute resolution, and any provision that by its nature should survive, remain in force after termination.

14.1 These Terms, and any dispute arising from them, are governed by the laws of the People's Republic of China (for this purpose excluding Hong Kong SAR, Macau SAR and Taiwan).

14.2 The parties will first try to resolve any dispute amicably via [email protected]. Failing that, either party may bring proceedings before the competent People's Court at the operator's registered domicile.

14.3 This does not affect mandatory consumer rights granted by applicable law.

15.1 Changes. We may update these Terms. For material changes we give at least 14 days' notice by email or in-product notice and update the date at the top of this page. Continued use after the effective date means acceptance.

15.2 Severability. If any provision is held invalid or unenforceable, the rest remains in force.

15.3 No waiver. Failure or delay in exercising a right is not a waiver of it.

15.4 Assignment. You may not assign these Terms without our written consent. We may assign them in a merger, acquisition or transfer of assets, with prior notice to you.

15.5 Entire agreement. These Terms, the Privacy Policy and the Refund Policy form the entire agreement between you and us for the Service. Where you have signed a separate commercial contract with us, that contract prevails for the services it covers.

For questions about these Terms, billing, refunds or your account:

By confirming an order at checkout or continuing to use the Service, you confirm that you have read and agree to these Terms.